Technical Product Advisor with Italian
Miejsce pracy: Katowice
Job description:
  • Handle customer inquiries: e-mails and phone calls
  • Support individual (B2C) and business customers (B2B)
  • Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues
  • Explain non-technical customers how electronics devices work, what is inside the device
  • Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service
  • Input data, write quickly and clearly
Requirements:
  • Fluent Italian (C1/C2) – both written and spoken
  • Very good English (B2/C1) – both written and spoken
  • Technical understanding – interest or knowledge of how electronic devices work
  • Ability to deal with challenging or disappointed customers in a calm way
  • Team player, adaptable, and quality-focused with good IT tool skills
  • Experience in customer service (individual / business customers)
Nice to have:
  • Interest in a new technology and electronics trends
We offer:
  • Work at home (100% remote from Poland) and IT devices
  • Stable employment contract for full-time position
  • Dedicated training - we will teach you everything
  • Quick start: December 2025
  • Development opportunities (Concentrix Academy for the future Team Leaders)
  • Language online classes for free (Polish and English)
  • An access to the unlimited courses (Concentrix University, LinkedIn Learning)
  • Private medical healthcare, and life insurance
  • Multisport card (access to gym, swimming pool and many more) or MyBenefit vouchers (top brands)
  • Competitions with attractive awards
  • Be The Best recognition program to appreciate your attitudes and skills
  • Work with Friends and Earn: referral campaign with financial bonuses
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.