One of the worlds leading customer experience companies.
Customer Support Specialist with German – Banking Service
Miejsce pracy: Katowice
Job description:
  • Serve as a trusted guide and digital companion for our customers in digital space
  • Handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card
  • Active listening
  • Order processing in the general call hotline for private customers
  • Good needs assessment
  • Assistance with telephone banking ID and T-PIN & setting up the Postbank app
  • Recording phishing cases
  • Responding to general questions about credit card products, self-services and mobile/web apps
  • Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters
  • Managing card limits and processing product changes
  • Updating contact information, including 3D secure mobile numbers
  • Supporting online and telephone banking services
  • Recording complaints and initiating goodwill refunds
  • Stick to regulations and processes
  • Protect our clients sensitive data
Requirements:
  • Fluent in German (minimum C1 level)
  • Very good command of English (minimum B2 level)
  • Excellent communication and interpersonal skills
  • Strong ability to assess customer needs and provide tailored solutions
  • High level of flexibility and adaptability to evolving topics
  • A customer-focused mindset with the ability to remain calm and empathetic in various situations
  • Good computer skills
  • Good verbal communication skills
  • Product information
  • Receiving payment orders
  • Answering customer questions in initial contact regarding the entire Retail service
Nice to have: 
  • Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
We offer:
  • A dynamic, international work environment in one of the worlds leading customer experience companies
  • Comprehensive training and onboarding, so you feel confident from day one
  • Work at home (100% remote from Poland)
  • IT devices
  • Opportunities for professional development (Concentrix Academy and mentoring programs for the future Team Leaders and Operational Managers)
  • Private medical healthcare
  • Life insurance
  • Multisport card or MyBenefit vouchers
  • Language classes
  • Refer a Friend and Earn - bonuses for the friends recommendations
  • An access to the e-learning platforms: LinkedIn Learning, Concentrix University
  • Flexible working schedule with additional compensation for night shifts
  • A diverse and inclusive culture that values your ideas and individuality
  • Well-being programs, team events and employee engagement activities
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